| Account Information |
| + | Question: What is my username? |
| Instrumentation |
| + | Question: What comes in a set of parts? |
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| + | Question: How do I read your wind instrumentation? |
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| + | Question: How many strings will I get in my set? |
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| + | Question: Why does my C set have a slightly different string count? |
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| + | Question: What is a transposed part? |
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| + | Question: Are transposed parts included in the set? |
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| + | Question: How do I order percussion parts? |
| Searching |
| + | Question: I know exactly what I am looking for and I'm sure you sell it, but I get no results when I search. How can I find it? |
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| + | Question: I would like a particular aria or section from an opera or ballet, but I can’t find it in your catalog. Do you have it? |
| Ordering |
| + | Question: Can I download music from your website? |
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| + | Question: Why is there a $10 minimum? |
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| + | Question: Can I get a 10% discount on my order? |
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| + | Question: Can I order an Urtext edition score with a reprint set of parts? |
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| + | Question: How do I know if a piece requires that I purchase a minimum of 10 chorus parts? |
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| + | Question: The piece I am ordering has multiple keys in the title. How do I get the key I want? |
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| + | Question: Why can I order some individual parts but not others? |
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| + | Question: What is the difference between a score and an extra score? |
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| + | Question: How can I tell if an item is on backorder? What happens if an item is on backorder? |
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| + | Question: Why does it look like my credit card has been charged twice? |
| Shipping |
| + | Question: What shipping options are available in the United States? |
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| + | Question: How much does domestic shipping cost? |
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| + | Question: How can I receive free shipping? |
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| + | Question: Can I ship USPS? |
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| + | Question: Can I ship to a P.O. Box? |
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| + | Question: What shipping options are available outside of the United States? |
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| + | Question: How much does international shipping cost? |
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| + | Question: How will my backorders be shipped? |
| Approval Service |
| + | Question: How can I determine if I would like a piece of music before purchasing it? |
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| + | Question: How do I request a perusal score? |
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| + | Question: What is the difference between an exam score and an option score? |
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| + | Question: Can a set of parts be sent on approval? |
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| + | Question: How many perusal scores can I have at a time? |
| Returns |
| + | Question: Can I return the music I purchased? |
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| + | Question: I purchased a reprint edition but have decided that I would prefer an Urtext edition. Can I exchange it? |
| Rentals |
| + | Question: How long is your rental period? |
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| + | Question: What is included with a rental? |
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| + | Question: What is NOT included with a rental? |
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| + | Question: Will the strings in my rental set be bowed? |
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| + | Question: How far in advance can a rental be reserved? |
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| + | Question: Why is there a rental deposit for certain items? |
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| + | Question: Why are certain pieces only available for rent? |
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| + | Question: Can I rent just one part or score? |
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| + | Question: Why can’t I rent pieces through the website? |
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| + | Question: What happens if I lose or damage a part of my rental? |
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| + | Question: Our performance was cancelled and our rental set is no longer needed. Can it be returned early? |
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| + | Question: What do I do if a rental set is not available for my performance date? |